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Privacy Policy

Effective Date: December 26, 2018

Simplex Suite ("SimpleX", "we", "us", or "our") operates the website https://www.simplexsuite.com/ and the Simplex Mobile application (collectively referred to as the "Service").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service, and outlines the choices available to you regarding your data.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Terms not defined here have the same meaning as in our Terms and Conditions.

Information Collection and Use

We collect different types of information to provide, operate, and improve our Service.

Types of Data Collected

Personal Data

While using our Service, we may request certain personally identifiable information that can be used to contact or identify you. This may include:

  • Email address
  • First name and last name
  • Phone number
  • Address, city, state/province, ZIP/postal code
  • Cookies and usage data

Usage Data

We may collect information that your browser or device sends whenever you visit or access our Service. This may include:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Date and time of access
  • Device identifiers and diagnostic data

When accessing the Service via a mobile device, this may also include:

  • Mobile device type
  • Unique device ID
  • Mobile operating system
  • Mobile browser type

Tracking and Cookies Data

We use cookies and similar tracking technologies (such as beacons, tags, and scripts) to monitor activity on our Service and store certain information.

You can configure your browser to refuse cookies or notify you when cookies are sent. Please note that disabling cookies may limit some features of the Service.

Types of cookies we use:

  • Session Cookies: To operate the Service
  • Preference Cookies: To remember your preferences
  • Security Cookies: To enhance security

Use of Data

SimpleX Technology Solutions uses collected data for the following purposes:

  • To provide and maintain the Service
  • To notify users about changes to the Service
  • To enable interactive features
  • To provide customer support
  • To analyze usage and improve performance
  • To monitor Service usage
  • To detect, prevent, and resolve technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on servers located outside your country or jurisdiction, where data protection laws may differ.

If you are located outside Australia and provide information to us, your data may be transferred to and processed in Australia.

By using our Service and submitting your information, you consent to this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data

Legal Requirements

We may disclose your Personal Data if required to do so by law or if such action is necessary to:

  • Comply with legal obligations
  • Protect and defend SimpleX’s rights or property
  • Prevent or investigate potential wrongdoing
  • Protect the safety of users or the public
  • Protect against legal liability

Security of Data

We value your data security and use commercially acceptable measures to protect Personal Data. However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

Service Providers

We may engage third-party companies or individuals to assist in operating the Service or analyzing its usage. These Service Providers have access to Personal Data only to perform tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

Links to Other Websites

Our Service may contain links to third-party websites not operated by SimpleX. We are not responsible for the content, privacy policies, or practices of any third-party sites and recommend reviewing their Privacy Policies before providing any personal information.

Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If you believe a child has provided us with Personal Data, please contact us. We will take steps to remove such information if discovered.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We may also notify users via email or prominent notice on the Service before changes take effect. Users are encouraged to review this Privacy Policy regularly.

Contact Us

If you have any questions about this Privacy Policy, please contact us.